Shipping policy
Shipping Overview
| Shipping area | United States only |
|---|---|
| Shipping fee | Free standard shipping on all orders; no minimum purchase |
| Delivery partner | UPS |
| Processing time | 1–3 business days |
| Estimated transit time | 3–5 business days after shipment |
| Estimated total delivery time | 4–8 business days |
| Order cutoff | 2:00 PM Eastern Time (America/New_York) |
Processing and Cutoff
Orders are processed within 1–3 business days after successful payment verification. Orders received before 2:00 PM Eastern Time enter the processing queue that business day; orders received later, on weekends or holidays enter the next business day. This does not guarantee same-day shipment.
For shipping purposes, business days are Monday–Friday, excluding U.S. federal holidays, separate from store opening hours. Eastern Time is GMT-5 during Standard Time and GMT-4 during Daylight Saving Time.
Delivery
UPS transit is estimated at 3–5 business days after shipment. Estimates are not guarantees. Weather, holidays and carrier disruptions can cause delays. If we cannot ship within the promised processing period, we will notify you and offer a revised estimate and the choice of accepting the delay or canceling the unshipped items for a full refund.
If UPS cannot serve your address, we will contact you before shipment to arrange a supported address or cancel the order for a full refund. Review your address before ordering and contact us promptly about errors.
Order Cancellation
If we receive and confirm your cancellation before the order is handed to UPS, we will cancel it and issue a full refund to the original payment method. If we cannot fulfill an order due to unavailable stock, an unsupported address or an unresolved fulfillment issue, we will notify you and fully refund the canceled order.
Once handed to UPS, an order cannot be canceled through our standard cancellation process. Follow our Refunds & Returns Policy after delivery. A request is not confirmed until we send confirmation. Refund posting times depend on your payment provider. Statutory rights remain unaffected.
Tracking Your Order
After shipment, we will email your UPS tracking number. Allow 24–48 hours for tracking updates. Contact us with your order number if confirmation has not arrived after the processing period or tracking stops updating.
Delivery Issues
If a package is marked delivered but cannot be found, check nearby delivery locations and with household members, then contact us. We will review the shipment and coordinate with UPS where appropriate.
Contact Us
Shop Name: Confession Curated Clothing
Phone: +1 (475) 277-4288
Email: confessioncuratedclothing@gmail.com
Shop Address: 31 Hawleyville Road, Newtown, CT 06470, United States
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday and Wednesday | 12:00 PM to 5:00 PM |
| Thursday | 3:00 PM to 8:00 PM |
| Friday and Saturday | 12:00 PM to 5:00 PM |
| Sunday | 11:00 AM to 3:00 PM |
All hours are in Eastern Time (America/New_York): GMT-5 during Standard Time and GMT-4 during Daylight Saving Time.
Response Time: We respond to inquiries within 24 hours.