Refund policy
30-Day Returns and Exchanges
Request a return or exchange within 30 calendar days of delivery. We accept requests for damaged or defective items, incorrect items, items materially different from their description, fit issues and changes of mind.
Examples include a dress with a torn seam, a cardigan with a broken fastening, trousers with a defective zipper or the wrong size or color sent.
Conditions
For fit or change-of-mind returns, items must be unworn, unwashed, unaltered and in the condition received, without new stains, odors, makeup marks or pet hair. Trying clothing on indoors is acceptable. Include supplied tags, accessories and packaging where available, plus an order number or valid proof of purchase.
These conditions do not prevent reporting defects present on arrival. Gift cards, if offered, and clothing worn, washed, altered or damaged after delivery are not eligible for change-of-mind returns. Exclusions do not remove rights for defective, incorrect or materially misdescribed items.
Return Process
- Email confessioncuratedclothing@gmail.com within 30 days of delivery with your order number, item and reason. Include photos of damage or errors if possible.
- Wait for confirmation and shipping instructions, including who pays return postage.
- Securely pack the item and include your order number.
- Dispatch within 14 calendar days of receiving instructions. Your initial request must meet the 30-day window.
- Keep your receipt and tracking number until resolved.
Return Address
Confession Curated Clothing
31 Hawleyville Road
Newtown, CT 06470
United States
Exchange Process
Contact us within 30 days with the requested size, color or replacement. We will confirm availability and provide instructions. Send the original item to the return address above within 14 days of receiving instructions. After receipt and inspection, we will arrange the available replacement.
Exchanges depend on stock. If unavailable, choose an available alternative or a refund for an eligible return. We will agree any price difference before proceeding.
Refund Process
After receipt, we inspect the return and notify you of approval or explain any rejection. Approved refunds are processed within 1–3 business days after receiving and inspecting the item, to the original payment method. Posting typically takes an additional 1–3 business days, but your card issuer or provider may take longer.
Business days are Monday–Friday excluding U.S. federal holidays. No restocking fee applies. Eligible refunds include the amount paid for the item and applicable taxes. Original standard shipping is free, so none is deducted.
Return and Exchange Costs
- Damaged, defective, incorrect or materially misdescribed items: we cover reasonable standard return shipping and standard shipping for an approved replacement.
- Fit issues or change of mind: you pay return shipping. We cover standard shipping of one approved exchange replacement within the United States.
For an issue caused by us, contact us before buying postage. We will provide a prepaid label or agree a reasonable reimbursement. Express or additional services require prior agreement.
Order Cancellation
Contact us as soon as possible with your order number. If we receive and confirm cancellation before handoff to UPS, we issue a full refund to the original payment method. If we cannot fulfill an order, we notify you and fully refund the canceled order.
After handoff to UPS, follow the return process after delivery. Cancellation is confirmed only when we send confirmation. Refund posting depends on your provider. Applicable statutory rights remain unaffected.
Contact Us
Shop Name: Confession Curated Clothing
Phone: +1 (475) 277-4288
Email: confessioncuratedclothing@gmail.com
Shop Address: 31 Hawleyville Road, Newtown, CT 06470, United States
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday and Wednesday | 12:00 PM to 5:00 PM |
| Thursday | 3:00 PM to 8:00 PM |
| Friday and Saturday | 12:00 PM to 5:00 PM |
| Sunday | 11:00 AM to 3:00 PM |
All hours are in Eastern Time (America/New_York): GMT-5 during Standard Time and GMT-4 during Daylight Saving Time.
Response Time: We respond to inquiries within 24 hours.